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This Policy applies to CleanBrowsing’s collection, use, and disclosure of the information of the following categories of data subjects:

1. Attendees: Those who provide their information to CleanBrowsing or CleanBrowsing representatives when they attend or register to attend CleanBrowsing events or other events at which CleanBrowsing participates.
2. Website Visitors: Those who visit our Websites and who may opt to provide an email address to receive communications from CleanBrowsing. For the purposes of this Policy, “Websites” shall refer collectively to cleanbrowsing.org, and any other websites CleanBrowsing owns and that link to this Policy.
3. Customers: Those who register on their own or on behalf of an entity or organization to use the CleanBrowsing DNS resolver, including administrators on a Customer account. For the purposes of this Policy, “Services” shall refer to all of the cloud-based solutions offered, marketed or sold by CleanBrowsing or its authorized partners that are designed to increase the performance, security and availability of Internet properties, applications and networks, along with any software, software development kits and application programming interfaces ("APIs") made available in connection with the foregoing.
4. Public Resolver Users: Those who use CleanBrowsing Public, Free, Recursive Domain Name System (“DNS”) Resolver services, such as the 185.228.168.168 Resolver. Learn more about CleanBrowsing Free filters.
5. End Users: Those who access or use our Customers’ networks whom are configured to use our DNS resolver whose information we process in order to provide the Services to our Customers pursuant to our agreements with them.

Attendees:

1. We may ask for and collect personal information such as your name, address, phone number and email address when you register for or attend a sponsored event or other events at which CleanBrowsing (and/or its representatives) participates.

Website Visitors:

1. Name, email address, and other contact information. We may ask for and—at your option—collect personal information from you when you submit web forms on our Websites, including opportunities to sign up for and agree to receive email communications from us. We also may ask you to submit such personal information if you choose to use interactive features of the Websites, including participation in surveys, contests, promotions, sweepstakes, requesting customer support, or otherwise communicating with us. We will send such communications in accordance with applicable law.
2. Log Files. Just as when you visit and interact with most websites and services delivered via the Internet, when you visit our Websites, including the CleanBrowsing Community Forum, we gather certain information and store it in log files. This information may include but is not limited to Internet Protocol (IP) addresses, system configuration information, URLs of referring pages, and locale and language preferences. This data is deleted automatically and never shared with anyone.
3. Cookies and Other Tracking Technologies. We may use cookies and other information-gathering technologies for a variety of purposes, such as providing us with information about how you interact with our Websites and assisting us in our marketing efforts. You can control how websites use cookies by configuring your browser's privacy settings (please refer to your browser's help function to learn more about cookie controls). Note that if you disable cookies entirely, CleanBrowsing’s Websites may not function properly. For more information about the cookies CleanBrowsing uses and your privacy choices, please see our Cookie Policy.
4. Interactive Areas.The Websites may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features (“Interactive Areas”). If you choose to participate in any of these Interactive Areas, please be aware that any information that you post in an Interactive Area might be read, collected, and used by others who access it. If you wish to remove your personal information from any of our Interactive Areas, please see the Section 8, below.

Customers:

1. Customer Account Information. When you register for a CleanBrowsing account, we collect your email address and a self-selected password. We refer to this information collectively as “Customer Account Information” for the purposes of this Policy. Customer Account Information is required to identify you as a Customer and permit you to access your account(s). By voluntarily providing us with such Customer Account Information, you represent that you are the owner of such personal data or otherwise have the requisite consent to provide it to us. You will use this as a way to access and authenticate with the CleanBrowsing system.
2. Payment Information.

   You are not required to enter your payment information unless and until you decide to continue with a paid subscription to our Services. When you sign up for one of our paid Services, you must provide payment and billing information. The information you will need to submit depends on which payment method you choose. For example, if you pay with a credit card, your payment information is collected via the Stripe payment processor. We do not store your payment information in the CleanBrowsing system. Find Stripe's privacy policy here. 

Public Resolver Users:

1. We do not collect any information from the DNS requests.

End Users:
CleanBrowsing processes End Users’ information on behalf of our Customers when End Users use our Customers’ networks.

This information may include but is not limited to IP addresses, and other information about traffic to and from Customers’ websites or networks (collectively, “Log Data”). We collect and use Log Data to operate, maintain, and improve our Services in performance of our obligations under our Customer agreements.

CleanBrowsing also stores server and network activity data, and observations and analyses derived from traffic data collected by CleanBrowsing in the course of providing the Services (together, “Operational Metrics”). Examples of Operational Metrics include service uptime and service availability metrics, request volumes, error rates, cache rates, and IP threat scores.

Note to EU Residents:
For individuals within the European Economic Area (EEA), the United Kingdom, and Switzerland, CleanBrowsing ensures that all information collection aligns with GDPR principles, including lawful processing, data minimization, and purpose limitation.

CleanBrowsing only processes personal information in a way that is compatible with and relevant to the purpose for which it was collected or authorized. As a general matter, for all categories of data described in Section 2 above, with exception to Public Resolver User data, we may use the information (including personal information, to the extent applicable) to:

1. Provide, operate, maintain, improve, and promote the Website and Services for all users of the Website and Services;
2. Enable you to access and use the Website and Services;
3. Process and complete transactions, and send you related information, including purchase confirmations and invoices;
4. Send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages;
5. Send commercial communications, in accordance with your communication preferences, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events about us and our partners; and send other news or information about us and our partners. See Section 9 below for information on managing your communication preferences.
6. Monitor and analyze trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes;
7. Comply with legal obligations as well as to investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities;
8. Personalize the Websites and Services, including by providing features or content that match your interests and preferences; and
9. Process for other purposes for which we obtain your consent.

Public Resolver Users. We use information we collect from Public Resolver Users to operate and improve the CleanBrowsing Resolver, such as to assist us in our debugging efforts if an issue arises. We do not use or store any Public Resolver User personal information. We will not combine any information collected from DNS queries with any other CleanBrowsing or third party data in any way that can be used to identify individual end users.

Information from Third Party Services. We may combine information we collect as described above with personal information we obtain from third parties. For example, we may combine information entered on a CleanBrowsing sales submission form with information we receive from a third-party sales intelligence platform vendor to enhance our ability to market our Services to Customers or potential Customers.

Legal Basis for Processing Under GDPR. CleanBrowsing relies on the following legal bases for processing personal data:

1. Consent: For marketing communications or cookies, when applicable.
2. Contractual necessity: To deliver services requested by users.
3. Legitimate interest: For improving and securing our services.

CleanBrowsing is a data controller for the Personal Data collected from all categories of data subjects listed above except for the Personal Data of End Users. CleanBrowsing processes the Personal Data of End Users on behalf of its Customers.

If you are an individual from the European Economic Area (the “EEA”), the United Kingdom or Switzerland, please note that our legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. We normally will collect personal information from you only where: (a) we have your consent to do so, (b) where we need your personal information to perform a contract with you (e.g. to deliver the CleanBrowsing Services you have requested), or (c) where the processing is in our legitimate interests. Please note that in most cases, if you do not provide the requested information, CleanBrowsing will not be able to provide the requested service to you.

In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need the personal information to protect your vital interests or those of another person. Where we rely on your consent to process your personal data, you have the right to withdraw or decline consent at any time. Where we rely on our legitimate interests to process your personal data, you have the right to object.

EU residents have the following rights under GDPR:

1. Right to access, correct, and delete personal data.
2. Right to restrict or object to processing.
3. Right to data portability.
4. Right to withdraw consent.

If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at privacyquestions@cleanbrowsing.org. CleanBrowsing responds to requests within 30 days, subject to verification of identity and compliance with applicable laws.

We work with other companies who help us run our business (“Service Providers”). These companies provide services that support customer service, payment processing, customer communications, marketing, and the general operation and improvement of our Services. Service Providers may process personal information solely in accordance with our instructions and in compliance with this Privacy Policy and other applicable confidentiality and security measures, including our obligations under the EU-US and Swiss-US Privacy Shield frameworks (described in Section 7).

We do not permit Service Providers to sell any personal information we share with them or to use it for their own marketing purposes, or for any purpose other than delivering services to us.

In addition to Service Providers, we may share information in the following limited circumstances:

1. With our resellers and sales partners to help distribute our Services;
2. In the event of a merger, acquisition, sale, change of control, or reorganization of all or part of our business;
3. To comply with subpoenas, court orders, legal processes, or to establish or defend legal rights (more details on law enforcement requests are available here);
4. Where we have a good-faith belief that sharing is necessary to investigate, prevent, or respond to illegal activities, fraud, security threats, or violations of our Terms of Use, Subscription Agreements, or legal obligations;
5. As otherwise consented to by you.

Data Collection and Use. We do not collect or store personally identifiable information (PII) about individuals using our DNS resolver services. However, we do collect and analyze anonymized DNS query data (e.g., the domains requested) to maintain, secure, improve, and research the performance of our Services. This data is never linked to any personally identifiable user or household.

We also leverage anonymized DNS data across our sister companies and brands—including NOC, DNSArchive, and Trunc—to enhance security research, monitor network trends, and improve threat detection and service performance across our ecosystem. This sharing is strictly limited to anonymized data and does not include any personally identifiable information.

Public Resolver Users. We do not sell, rent, or share personal information with third parties. Query data (such as domain requests) is processed in aggregate and used solely to maintain and enhance the reliability, security, and quality of our Services.

Notice to California Residents: We do not sell, rent, or share personal information with third parties as defined under the California Consumer Privacy Act of 2018 (California Civil Code Sec. 1798.100 et seq.), nor do we sell, rent, or share personal information with third parties for their direct marketing purposes as defined under California Civil Code Sec. 1798.83.

CleanBrowsing is a U.S.-based, global company. We primarily store your information in the United States and the European Economic Area. To facilitate our global operations, we may transfer and access such information from around the world, including from other countries in which CleanBrowsing has operations for the purposes described in this Policy.

If you are accessing or using our Websites or Services or otherwise providing information to us, you are agreeing to the transfer of your personal information to the United States and other jurisdictions in which we operate.

1. Attendees, Website Visitors, Customers, and Registrants: You have the right to access, correct, update, export, or delete your personal information. You may email us at support@cleanbrowsing.org with any such subject access requests (“SAR”), and we will respond within thirty (30) days. Customers also can access, correct, export, or update their Account Information by editing their profile or organization record at cleanbrowsing.org.
2. Public Resolver Users: We do not collect or retain personally identifiable information about Public Resolver Users that would be subject to the data subject rights described above. While we process anonymized DNS query data to maintain and improve our Services, such data is not linked to any individual user and is not subject to access, correction, or deletion requests under applicable privacy laws.
3. End Users: CleanBrowsing has no direct relationship with End Users of the Services delivered by our Customers. Accordingly, we rely on our Customers to comply with all legal requirements related to subject access requests. If an End User contacts us to access, correct, update, or delete their information, or requests to no longer be contacted by a Customer using our Services, we will direct that End User to contact the Customer (i.e., the website operator) with whom they interacted directly. Our Customers are solely responsible for ensuring compliance with applicable privacy laws concerning their website users.

For any SAR, we will need to verify a requestor is inquiring about their own information before we can assist. Where a SAR may implicate the personal data of another individual, we must balance the request against the risk of violating another person’s privacy rights. We will comply with SARs to the extent required by applicable law or the US-Swiss or US-EU Privacy Shield. In the EEA, the United Kingdom and Switzerland, you also have the right to lodge a complaint with a supervisory authority.

CleanBrowsing will send you commercial communications based on the communication preferences in your account settings. CleanBrowsing also will send you service-related communications. You may manage your receipt of commercial communications by clicking on the “unsubscribe” link located on the bottom of such emails, through your account settings if you have a CleanBrowsing account, or you may send a request to support@cleanbrowsing.org.

We take all reasonable steps to protect information we receive from you from loss, misuse or unauthorized access, disclosure, alteration and/or destruction. We have put in place appropriate physical, technical and administrative measures to safeguard and secure your information, and we make use of privacy-enhancing technologies such as encryption. If you have any questions about the security of your personal information, you can contact us at privacyquestions@cleanbrowsing.org.

In the event of a personal data breach affecting EU residents, CleanBrowsing will notify the relevant supervisory authority within 72 hours, as required under GDPR. Affected individuals will also be informed without undue delay if the breach poses a high risk.

CleanBrowsing retains personal data only as long as necessary for the purposes outlined in this Policy:

1. Attendees: 1 year after the event.
2. Website Visitors: 6 months after the last interaction.
3. Customers: Duration of the contract plus 7 years.
4. Public Resolver Users: We do not collect or retain personally identifiable information. Anonymized DNS query data may be retained indefinitely for security, research, and operational purposes, but this data cannot be used to identify individual users.

If we make changes to this Policy that we believe materially impact the privacy of your personal data, we will promptly provide notice of any such changes (and, where necessary, obtain consent), as well as post the updated Policy on this website noting the effective date of any changes.

We may assign or transfer this Policy, as well as information covered by this Policy, in the event of a merger, sale, change in control, or reorganization of all or part of our business.

Non-English translations of this Policy are not provided right now. The English version is authoritative and controls.

CleanBrowsing, Inc.

Attention: Data Protection Officer

220 Adams Drive

Suite 280, #304

Weatherford, Texas 76086

privacyquestions@cleanbrowsing.org